Privacy Policy

BlueShield Protection Pty Ltd (ABN [ABN number]) (“BlueShield Protection”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and handle. This Privacy Policy explains how we collect, use, disclose, and protect personal information, and how you can access, correct, or make a complaint about that information.

This policy applies to personal information collected through our website, our services, and our interactions with clients, job applicants, site visitors, and members of the public. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: name, phone number, email address, postal address.
• Business details: company name, position, ABN, and site or contract information, where you engage us on behalf of an organisation.
• Enquiry and quote information: details you provide when requesting a quote or proposal, including site address, service requirements, and site risk information.
• Employment and licensing information: for job applicants and personnel, including licence numbers, police check results, qualifications, work history, and next of kin details, where relevant to security industry licensing requirements.
• Site and incident information: information collected while delivering services, such as CCTV footage, alarm activity, access logs, visitor records, and incident reports, where we operate systems on a client’s site.
• Technical information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.
• Payment information: billing details and payment records, where applicable. We do not store full credit card details; these are processed by our payment provider.

We only collect personal information that is reasonably necessary for our functions and activities as a security services provider.

How We Collect Information

We collect personal information directly from you where practicable, such as when you:

• Submit an enquiry or request a quote through our website or by phone or email.
• Apply for a position with BlueShield Protection.
• Engage us to provide services, or are a tenant, visitor, or contractor at a site we service.
• Subscribe to our newsletter or communications.

We may also collect personal information from third parties, such as referees, background check providers, licensing authorities, or a client organisation, where necessary to deliver our services or meet legal obligations.

How We Use Personal Information

We use personal information to:

• Respond to enquiries and provide quotes or proposals.
• Deliver security guarding, electronic security, concierge, cash in transit, and risk advisory services.
• Assess job applications and manage personnel, including licensing and compliance obligations.
• Manage contracts, invoicing, and payments.
• Maintain incident logs, access records, and reporting required for service delivery and accountability.
• Communicate with you about our services, including newsletters, where you have subscribed.
• Comply with legal, regulatory, and licensing obligations, including obligations under state and territory security industry legislation.
• Improve our website and services.

How We Disclose Personal Information

We may disclose personal information to:

• The client on whose site we are providing services, where the information relates to that site (for example, visitor logs or incident reports).
• Our personnel, contractors, and service providers who need the information to perform their role, such as IT, payroll, and background check providers.
• Licensing and regulatory authorities, where required by security industry legislation.
• Emergency services, law enforcement, or other authorities, where required or authorised by law, or where necessary to protect the safety of a person.
• Professional advisers, such as our lawyers, accountants, or insurers, where necessary.

We do not sell personal information to third parties. Where we engage overseas service providers (for example, cloud storage), we take reasonable steps to ensure they handle personal information in a manner consistent with the Australian Privacy Principles.

CCTV, Alarm, and Monitoring Data

Where we operate CCTV, alarm, or access control systems on a client’s site, footage and system data are generally collected and controlled by the client as the site occupier. BlueShield Protection accesses and handles this data as needed to deliver the contracted service, and in accordance with our agreement with that client. Enquiries about footage or data from a specific site should generally be directed to the site owner or manager in the first instance, or to us if we are the designated point of contact for that site.

Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support forms such as our enquiry and quote request forms. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards appropriate to the sensitivity of the information, such as restricted system access, secure storage, and staff training.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us online.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, including licensing, contractual, and record-keeping obligations applicable to the security industry. When no longer required, we take reasonable steps to destroy or de-identify personal information.

Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We may need to verify your identity before providing access, and there may be circumstances where access is limited or refused in accordance with the Privacy Act.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised “last updated” date.

Contact Us

For questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact us: